FAQ
PRODUCTS:
HOW ARE YOUR PRODUCTS MADE?
Indie Darling Design works with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
HOW DO I KNOW WHAT SIZE TO PURCHASE?
You can find the sizing guide below the description of each product.
WILL THE CLOTHING SHRINK?
Most of the clothing is pre-washed so you should not experience any significant shrinkage. Please make sure to check the care instructions on each product’s web page to make sure they last.
ORDERING:
CAN I CHANGE MY ORDER ONCE I PLACE IT?
After an order is placed, we will not be able to change it. Please double-check all sizes, colors, and styles on your order before you hit the “Submit” button.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at indiedarlingdesign@gmail.com.
WHY HAVEN’T I RECEIVED AN EMAIL REGARDING MY ORDER?
If you have not received an order or shipping confirmation, please check your trash or spam folders.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at indiedarlingdesign@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
SHIPPING & RETURNS:
WHEN WILL I GET MY ORDER?
Because Indie Darling Design works with a print-on-demand drop shipper, please know that it takes 3–7 days for them to create your order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
WHERE WILL MY ORDER SHIP FROM?
Indie Darling Design works with an on-demand order fulfillment company with facilities worldwide! Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
I WANT TO MAKE A RETURN, WHAT SHOULD I DO?
Please contact us at indiedarlingdesign@gmail.com within thirty (30) days of receiving the item(s) you would like to return.
WHAT IS INDIE DARLING DESIGN’S RETURN POLICY?
We happily accept returns for unwashed, un-worn, and unused items within thirty (30) days of purchase. You can find additional details on our Returns page.
HOW DO I RETURN MERCHANDISE?
Please contact us at indiedarlingdesign@gmail.com. Full details on how to return product back to us can be found on our Returns page.
DO YOU OFFER REFUNDS?
Yes! You will receive a refund in the form of a credit to your original payment method within 5 business days once we’ve received your return. Shipping costs for the original order are not refundable BUT the cost of return shipping is FREE.
IS THERE ANY COST TO RETURNING MERCHANDISE?
Return shipping is FREE.
HOW DO I DO AN EXCHANGE?
Please contact us at indiedarlingdesign@gmail.com within thirty (30) days so we can get the right product for you.
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
Oh No! We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at indiedarlingdesign@gmail.com within Twenty-one (21) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!